Showing posts with label poor service. Show all posts
Showing posts with label poor service. Show all posts

Wednesday, September 24, 2008

iTunes staff need iTest and iGive up on them

Since I am in the US at the moment I thought 'oh well, I may as well get up to date on Eureka' - one of my favourite Sci Fi Shows. (For anyone who hasn't seen it, it's good fun)

So, off I went to itunes store, searched for Eureka Season 3, and took a look. Hmm, HD at $2.99 per episode, but AHA, I spotted a link on the right of the page for SD (Given I will be watching these episodes either on my 15.4" laptop, or on my 5th Gen Ipod Video, HD isn't really necessary)

I clicked on the link for the SD version (Standard Definition for those of you who have yet to get there) and voila, the episode price is now $1.99 per episode.

Nice I thought, and clicked on the 'buy' button.
I then went to the checkout and thought WTF?
ALL the episodes had become HD versions at $2.99 each
Why am I quibbling about this? well, apart from the extra $7 it means it will take an extra 6+Gb of storage for me to download them. I don't see why I should pay the extra for a resolution I don't need or want, especially when there is a link available to download the one I DO want. I contacted iTunes support about this and was told 'but when you buy the HD version you also get a copy in SD'

This would equate to you going to KFC, asking for a portion of hot wings, and then finding when you went to pay, that they had put you down for a value bucket meal complete with drinks etc, because 'when you buy the bucket you get a portion of hot wings'

Hello Apple, if I wanted the HD version I would have clicked on it, not that this would have made a difference since the episodes show as 'not available' in the checkout.

5 emails later to Apple and still no resolution, I will keep you posted if they actually manage to sort this out.

I just sometimes wonder if they are modelling themselves on another major software / games console company's strategy....